IT Service Management
How IT Service Management can help your IT team.
IT Service Management (ITSM) covers all activities that are performed by an organization to plan, design, deliver, operate and control IT services. The SAP Solution Manager ITSM tool is compliant with, and certified by, ITIL. It is designed to support business processes and enables you to run every aspect of your service desk operations. ITSM enables you to manage service requests, incidents, and problems as defined in your SLAs. This means you can implement infrastructure changes and reduce, or even eliminate, the impact on your business and end users.
SAP Solution Manager is your single point of contact for IT Service Management of the entire IT. A tight integration with other functions of SAP Solution Manager ensures seamless flow of your IT processes. For example, incidents can be automatically created by monitoring alerts or by defects detected in test management. This accelerates processes and reduces cost of operation
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SAP Solution Manager Processes
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CoreALM provides experienced and highly specialized consultants to help customers design, configure, automate, and integrate the entire SAP and non- SAP Application Lifecycle Management solutions. By integrating SAP best practices and methodologies, CoreALM is able to increase the reliability of a customer’s SAP and non-SAP solution landscape, while at same time maximize their SAP investment, improve quality and lower total cost of ownership.