CoreALM Product
ServiceNow Incident Management Connector for SAP Cloud ALM Alerting and Monitoring
Enhance your SAP IT Service Management (ITSM) process using the ServiceNow Incident Management Connector for SAP Cloud ALM Alerting. Automatically create ServiceNow tickets directly from SAP Cloud ALM. Improve your IT Service Management (ITSM) process for SAP and resolve issues faster.
Features
Requirements Management
Change and Release Management
Change Compliance Reporting
Defect Management
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How ServiceNow Works with SAP Cloud ALM
Keep enterprise ITSM workflows in ServiceNow and SAP delivery activities in SAP Cloud ALM. CoreALM connects the information each team needs without forcing either team to replace its existing platform.
From SAP Alerts to ServiceNow Incidents
Connect relevant SAP Cloud ALM monitoring alerts with ServiceNow Incident Management for assignment, investigation and resolution.
From ServiceNow Changes to SAP Tasks
Connect ServiceNow Change Management workflows with SAP Cloud ALM Tasks to coordinate enterprise change governance and SAP delivery work.
Need SAP transport controls as well? Technical transport execution and governance are a separate scope. Explore SAP Transport Management for ServiceNow.
Frequently Asked Questions
Answers to common questions about integration scope, change workflows and SAP operations.
What is the ServiceNow Connector for SAP Cloud ALM?
The CoreALM ServiceNow Connector for SAP Cloud ALM connects ServiceNow with SAP Cloud ALM across key enterprise ITSM and SAP lifecycle scenarios. CoreALM supports integration between SAP Cloud ALM alerting and ServiceNow Incident Management as well as integration between ServiceNow Change Management and SAP Cloud ALM Tasks.
Can ServiceNow Change Management integrate with SAP Cloud ALM Tasks?
Yes. CoreALM supports integration between ServiceNow Change Management and SAP Cloud ALM Tasks, allowing organizations to connect enterprise change workflows in ServiceNow with SAP implementation and lifecycle activities in SAP Cloud ALM.
Can SAP Cloud ALM alerts create ServiceNow incidents?
Yes. Relevant SAP Cloud ALM alerts and monitoring events can trigger ServiceNow Incident Management processes, reducing manual handoffs between SAP monitoring teams and enterprise IT support teams.
Does SAP Cloud ALM replace ServiceNow ITSM?
No. SAP Cloud ALM provides SAP-specific lifecycle, implementation and operations capabilities, while ServiceNow can remain the enterprise ITSM and change management platform. CoreALM connects the systems so each can continue serving its appropriate role.
Is the ServiceNow Connector for SAP Cloud ALM the same as SAP Transport Management for ServiceNow?
No. SAP Cloud ALM integration connects lifecycle, change and operations processes, while SAP Transport Management for ServiceNow connects ServiceNow change workflows with SAP transport execution and governance. The capabilities can work together as part of a broader SAP ALM operating model.
Can this architecture support a move away from SAP Solution Manager?
Yes. A post-Solution Manager architecture does not require one platform to replace every Solution Manager capability. SAP Cloud ALM, ServiceNow and SAP Transport Management can each own the capabilities they are best suited for while CoreALM integrations connect the overall lifecycle. Read more about migrating from SAP Solution Manager to SAP Cloud ALM .
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