CoreALM Product

ServiceNow Connector for SAP Transport Management

Increase your speed of innovation without compromising the integrity of your SAP change process.

Manage your SAP transports directly from ServiceNow using the out-of-the-box integration from ServiceNow to SAP Transport Management Services (STMS).

Features

Take control of your transports directly from ServiceNow:

  • Create, release, and import transports (TRs)
  • Create, release, and import transport of copies (TOCs)
  • Couple or decouple existing transports
  • Mass import of transports at the project level
  • Management of transports across transport groups

Maintain the integrity of your SAP changes with features, including:

  • Cross-system object locking and downgrade protection for managing parallel maintenance and project landscapes
  • Prevent transport related errors in advance using built-in cross-reference and sequence checks

Manage multiple parallel project and maintenance landscapes:

  • Use retrofit to bring maintenance transports into your project landscape
  • Use repack to cutover project changes to Production or to move transports from the project to the maintenance landscape

Minimize Impact to Existing ServiceNow Workflows

The ServiceNow Connector for SAP Transport Management can be configured for:

Manual transport management, using action buttons, or

Automatic transport management, based on the status of the change request

Not all change requests in ServiceNow require a change in SAP. The Connector adds a new SAP Change Indicator to your ServiceNow change request screen. When the indicator is activated, a new tab appears in ServiceNow to view and manage SAP transports.:

New SAP Change Indicator in ServiceNow triggers bi-directional sync with SAP

SAP Change Indicator can be set automatically based on the assignment group for the change request

Security and Segregation of Duties

The ServiceNow Connector for SAP Transport Management extends the robust role-based security model in ServiceNow:

SAP transports management functions can be restricted by SAP security settings

Transport controls in ServiceNow can be hidden based on user role and status

Enhanced Compliance and Controls

The Connecter enhances the compliance of the change process in ServiceNow.

All ServiceNow and SAP change activities are timestamped and synchronized in both systems

Auditors and Change Managers can access all change logs and reports in a single location, ServiceNow

Benefits

Simplified administration

  • Total control of transports directly from ServiceNow
  • Built-in transport integrity checks
  • Support for management of parallel landscapes

Minimal impact to existing change process

  • No need to change existing ServiceNow workflows
  • Consistent change process for SAP and non-SAP changes

Enhanced security, compliance and controls

  • Supports segregation of duties for transport management
  • Centralized compliance reporting in ServiceNow

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